Who we are
Our website address is: http://heretoeternityceremonies.co.uk
What information I collect from you, why I collect this data and who I share this data with
Cookies are used on our website. A cookie is a text file sent by a web server to a web browser and stored in the browser. The file is then sent back to the server each time the browser requests a page form the server. This enables the web server to identify and track the web browser.
We may provide other companies with statistical information about our users for analytical purposes only; however, this information will not be used to identify an individual user.
We will not provide any personal information obtained from your website visits to a third party unless you have given your permission.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit
Data processing summary statement (fair processing notice)
Who am I?
I am: Anne-Marie Ledson and my business is called Here to Eternity Ceremonies
I am an Independent Celebrant and I create ceremonies in accordance with your wishes.
For the purpose of the Data Protection Legislation and this notice, I am the ‘data controller’. This means that I am responsible for deciding how we hold and use personal data about you.
I obtain personal data about you, for example, when:
- You request information from me in respect of the services we provide
- You contact me in person, by email, telephone, post, messaging or online service or social media (for example when you have a query about our services)
- I receive data from third parties, for example your Funeral Director, your Wedding Planner or other professionals you are dealing with in relation to your ceremony. They will usually give me your name and details to allow me to contact you and provide my service to you.
- When I deliver my services
- When you use and interact with my website (more information is provided about this below).
What information do I collect?
The personal data I collect from you is:
- Name and surname
- Postal Address
- In relation to funerals, memorials, scattering or internment of ashes – your relationship to the deceased.
- Details you provide in order for me to create and conduct your ceremony which may be of a personal nature.
- Information I receive from other sources – for example if a family member or a friend provides information to me in relation to your ceremony content about you or the deceased.
- Information that is automatically collected, such as via cookies when you visit our website. (More information is provided about this above).
- Details of contact I have had with you in relation to the provision, or the proposed provision, of my services.
- Details of any services you have received from me.
- My correspondence and communications with you.
- Information about any complaints and enquiries you make to me.
It’s important that the personal data I hold about you is accurate and current. Should your personal information change, please let me know so we can update it accordingly.
Why do I need this data?
The personal data I collect from you will be used for the following purposes:
- To reply to enquiries about my services.
- To visit you, if you invite me, at your home address or a mutually convenient place in order to plan your ceremony content.
- To contact you by phone, email and paper communications.
- To be able to make all the necessary arrangements on your behalf for the professional fulfilment of the ceremony as instructed by you and, if applicable, the Funeral director.
- To request feedback on my services and performance.
- To keep details of ceremonies on file so I have a record for future reference; e.g. for professional development purposes or if you get in touch in the future and ask for a similar ceremony.
- To complete tax and accounting records.
Who might I share your information with?
All information will be treated as confidential. I will not pass your personal data on to any other third parties without your written consent. So I can provide my services to you, there are some circumstances in which I need to share your data with third parties. The following third parties may receive your personal data, with your consent, for the following purposes:
- Other professionals who are directly involved in delivering the ceremony you have chosen in order to provide a professional service to you.
- HMRC and my accountant as part of my accounting processes.
- Professional providers such as my bank or my insurer.
- Manufacturers or other suppliers if we have agreed that I will purchase items related to your ceremony if they are sending an order directly to you Information shared may include name, address, e-mail address / mobile number as appropriate.
- Law enforcement and legal requirements – we will provide data to law enforcement agencies if issued with a court order to do so.
- All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.
I have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
At any point whilst I hold your data you have the following rights:
- Right of access – you have the right to request a copy of the information I hold about you.
- Right of correction – you have the right to correct data that I hold about you that is inaccurate or incomplete.
- Right to be moved – you have the right to have the data I hold moved to another organisation.
- Right to prevent direct marketing – I cannot contact you in the future unless I have your permission to do so.
- Right to prevent automatic decision-making and profiling – I do not carry out automated processing or profiling.
- Right to be forgotten – you can ask for your personal data to be erased from my records (I can decline if records are needed for legal obligations). If you do this before the ceremony is conducted I will be unable to continue to provide my service.
- Right to complain (See Complaints Section below)
Please note that the above legal rights apply to the personal data I hold about you as a living person, rather than any data relating to deceased persons.
How to complain
- In the event you wish to make a complaint about how your personal data is being processed by me, you have the right to lodge a complaint, please contact me at email@example.com I will acknowledge your complaint within 3 days and endeavour to resolve your issues within 28 days.
- If you are unhappy with my response or if you prefer you have the right to lodge a complaint directly with the Association of Independent Celebrants. All complaints about a member should be submitted in writing to Kim Franklin (administrator) and emailed to firstname.lastname@example.org. Kim will formally record the complaint and forward the details to the Executive Chairman who will appoint an independent member of the AOIC to make enquires into the allegations, submit a report to the Executive Chairman who will make the final decision regarding the outcome of the allegation.
- If you are unhappy with my response or if you prefer you have the right to lodge a complaint directly with the Information Commissioner’s Office, the supervisory authority. You can find more information at the Information Commissioner’s Office at https://ico.org.uk Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113